Shipping Policy
At PAKTRA, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect.
Order Processing Time
All orders are processed within 2–4 days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 9–12 days | Calculated at checkout |
| Expedited Shipping (US) | 2–4 business days | Calculated at checkout |
| Express Shipping (US) | 1–2 business days | Calculated at checkout |
| International Shipping | 10–21 business days | Calculated at checkout |
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or customs processing.
Free Shipping
We offer free standard shipping on all US orders over a qualifying amount. The free shipping threshold will be displayed at checkout. International orders do not qualify for free shipping.
Where We Ship
We currently ship to:
- United States — all 50 states including Alaska and Hawaii
- US Territories — Puerto Rico, Guam, U.S. Virgin Islands
- International — select countries worldwide (available options shown at checkout)
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
If you did not receive a tracking email, please check your spam/junk folder or contact us at support@buypaktra.com.
Shipping Carriers
We ship using trusted carriers including:
- USPS
- UPS
- FedEx
- DHL (international orders)
The carrier used for your order will depend on your location and selected shipping method.
International Shipping & Customs
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
- PAKTRA is not responsible for delays caused by customs processing
- We are not responsible for packages held or seized by customs
- Please check your country's import regulations before placing an order
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. PAKTRA is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@buypaktra.com — we can only make changes before the order has been processed.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date.
- Lost packages: We will work with the carrier to investigate. If confirmed lost, we will reship or issue a refund.
- Stolen packages: If your tracking shows "delivered" but you did not receive your package, please check with neighbors and your local post office first. If still unresolved, contact us and we will do our best to assist.
- Damaged packages: Please take photos of the damaged packaging and item and email them to support@buypaktra.com with your order number. We will arrange a replacement or refund.
Undeliverable Packages & Returned Shipments
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply. If you choose not to have the package reshipped, a refund will be issued minus the original shipping cost.
Order Changes & Cancellations
We begin processing orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. After that window, your order may have already been packed or shipped and cannot be modified. Please email support@buypaktra.com immediately with your order number if you need to make a change.
Holiday & Peak Season Delays
During major holidays and peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.), processing and delivery times may be longer than usual. We recommend ordering early to ensure timely delivery during these periods.
Contact Us
If you have any questions about your shipment, don't hesitate to reach out:
- Email: support@buypaktra.com
- Response Time: 1–2 business days
- Website: buypaktra.com
Last updated: July 2026