Our Return Policy
At PAKTRA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.
Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition that you received it
- Item must be in its original packaging
- Item must not be damaged, altered, or washed
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or clearance
- Gift cards
- Downloadable or digital products
- Items that have been used, damaged, or are missing original packaging
- Bundle deals where individual items have been separated or used
How to Initiate a Return
To start a return, please follow these steps:
- Email us at support@buypaktra.com with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once we receive and inspect the item, we will process your refund or exchange
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and credited to your original payment method
- Original shipping costs are non-refundable
- If your refund is delayed, please check with your bank or credit card provider before contacting us
Exchanges
We only replace items if they are defective, damaged upon arrival, or if you received the wrong item. If you need an exchange, email us at support@buypaktra.com with photos of the issue and your order number.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the damaged or defective item
- A brief description of the issue
We will make it right — either with a replacement or a full refund, at no cost to you.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we made an error
- We recommend using a trackable shipping service — PAKTRA is not responsible for lost return packages
- Shipping costs are non-refundable
Late or Missing Refunds
If you haven't received your refund after 7 business days:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there is often some processing time before a refund is posted
- If you've done all of this and still have not received your refund, please contact us at support@buypaktra.com
Order Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, your order may have already been processed and shipped, and our standard return policy will apply.
To cancel an order, email us immediately at support@buypaktra.com with your order number and "CANCEL" in the subject line.
Contact Us
Have questions about your return? We're happy to help.
- Email: support@buypaktra.com
- Response Time: 1–2 business days
- Website: buypaktra.com
Last updated: July 2026